Ambit Energy FAQs
What are tiered rate product plans and how do they work?
An energy rate is assigned to usage buckets (tiers). As usage is received it is rated in a corresponding tier to determine the charges on your bill. The example displays how tiered rating functions. For product specific details please see your EFL.
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Does Ambit offer any discounts?
Yes, Ambit Energy offers you the opportunity to earn a discount through our E-Plan, which requires continued enrollment in paperless billing and automatic payment on most 12- and 24-month term plans. You can enroll in E-Plan any time using MyAmbit Account or by contacting Customer Care at (877) 282-6248.
Qualifying plans are:
Lone Star Plus 12
Texas Plus 12
Lone Star Basics 12
Texas Basics 12
Lone Star Classic 24
Texas Classic 24
Ambit Green Texas - 12
What is the exact time I will be reconnected?
Texas Customers
Reconnect orders placed with your utility are processed promptly after payment is received. Unfortunately we cannot provide the exact time service will be restored as this is based on the workload of the utility.
Non-Texas Customers
Customers outside of Texas will not be disconnected through Ambit Energy, but through your local provider. For questions regarding your service reconnection, please contact your local utility.
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How do I renew my plan?
Convenient options to renew your agreement include: Online through your MyAmbit Account or by calling Customer Care at (877) 282-6248.
What happens if I move?
If you are moving within the same service area, just give us a call and update your address. Ambit's contact information is available on our Contact Us page. If you are moving out of the area, call Customer Care or check to see if we provide energy to your new address.
Ambit Energy Independent Consultant
Important message regarding earnings: Ambit Energy makes no guarantee or promise of income or business. Anyone considering building a full-time or part-time Ambit business should have realistic expectations of their potential income. Learn more at goambit.com/disclaimer For typical Ambit earnings, click here.
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